2. Placing an Order for Products
3. Acceptance or Rejection of an Order
We reserve the right to accept or reject your order for any reason, including (without limitation) if the requested Product is not available, special Dangerous goods or if there is an error in the price or the product description posted on the Site or in your order. Each order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these terms and conditions. If we reject an order placed through the Site, then we will endeavor to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
4. Cancelling an Order
We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:
- The requested Products in that order are not available; or
- There is an error in the price or the product description posted on the Site in relation to the relevant Product in that order; or
- That order has been placed in breach of these terms and conditions.
If we do so, then we will endeavor to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions
5. Delivery of Products
Please allow at least ten (10) working days for delivery from the receipt of your order and payment for your order. Delivery time is subject to stock availability, this period may be extended by up to 30 days.
6. Prices, Fees and Charges
The prices of Products and delivery and other charges displayed on this Site are current at the time of issue, however, SMARTSAT reserves the right to change prices at any time. All prices shown on this Site are in Australian Dollars (AUD). We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):
- The purchase price of each Product that is ordered;
- The delivery fee for delivering the Products to you;
- Administration fee for Credit card and Paypal payments of 3%; and
- Any other fees and charges set out in these terms and conditions.
All fees and charges identified in these terms and conditions and all prices for the Products as shown on the Site are inclusive of GST (unless otherwise indicated). The purchase price of each Product is shown on the product list on the Site at the time you place your order. The purchase price of a Product on the Site may not be the same or correspond to the prices in any of our store for the same Product. You acknowledge that we are not required or obliged to match any prices for any Products, including matching any prices for a Product that is available through the Site at our store or vice versa.
7. Delivery Fees
Delivery fee are payable in addition to the purchase price of each Product. A number of different delivery methods may be used depending on the type of order. If the delivery is by courier, products will not be delivered to an unattended address. The courier requires a signature from an occupant at the specified delivery address. If no one is available to sign for the parcel a card will be left and the parcel re-directed to the nearest Courier depot. The customer is then responsible for collecting the parcel from that depot or paying an additional charge for re-delivery. SMARTSAT currently ships orders to Australian addresses only; International ships may be possible but higher shipping cost apply than domestic Australian postage You acknowledge and agree that you may incur additional delivery fees/freight charges (in excess of the fees and charges specified above) for:
- Special, non-stock and/or dangerous, flammable and miscellaneous items (Hazard items);
- Heavy, bulky and/or awkward items;
- Express or urgent deliveries; or
- Bulk or large quantity orders.