Technical Support


Welcome to the Support part of the Smartsat website.

Here you can download tools, software updates and installation instructions of all Oyster systems. Please do not publish this link to your customers as these files should only be handled by technicians as unwarranted use may damage the Oyster system.

Here you can download the software tools you will need to upload firmware and channel lists to the receivers and also update the Oyster Vision.
Please use these versions only as later software versions might not work well with the Oyster operating system.
To update the Oyster receivers you will require a laptop with RS232 connector or a "USB to RS232?-cable. Should you require one of these cables, please let me know.

Here are the Firmware update files and instructions for the Oyster models:

  • Pre 04/07
  • Post 04/07
  • Oyster Visions
  • Motor PCB

Downloads

Account Application Form

Please fill out this form to apply for setting up an account with us. (Right click and "Save Target As)"

Download the Account Application Form

Smartsat - Service Report Form

Please fill out one of these forms for every warranty job you commence. For information on Smartsat warranty, please download the warranty.pdf.

Download the Service Report Form

Oyster Parts List

The Oyster parts list file.

Download the Oyster Parts List

Smartsat Flyer

The latest version of the Smartsat Flyer.
(Right click and "Save Target As")

Download the Latest Smartsat Flyer

Technical Information

Here you can find everything you need to know about satellite broadcasting, Oyster installation, Software Updates, Troubleshooting etc etc etc.
Interesting for the technician as well as the salesman. Including the latest training files!

Download the Technical Information

Driver Serial Cable

This driver will work with the blue/silver HL-340 USB to RS232 cable on Windows 98 / 2000 / XP only.
To install, unzip file into a directory, plug cable in and direct the Windows hardware installer to the location you extracted the files to. Should you require one of these cables, please let me know.

Download the Driver Serial Cable

More Guides & How-To's